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    Enquiries and orders updates!
    Enquiries and orders updates!Enquiries and orders updates!
    New licenses<br>and renewals New licenses
    and renewals
    Implementation<br>and migration Implementation
    and migration
    Technical support<br>and training Technical support
    and training

    Applications you know and tools you need

    You choose a plan, we take care of the rest

    Buy with a mailbox implementation and migration service

    Need support? That's what we're here for!

    Office 365 is an indispensable element of everyday work in modern companies all around the world.
    Senetic offers not only a full range of service plans, but also professional support of experts,
    for which nothing is impossible.

    You focus on your business,
    we take care of the rest.
    Everyday work is facilitated, minimizing the risk of downtime
    You take full advantage of the capabilities of
    Office 365

    Our support is adjusted to varied needs. You can choose the one that suits your expectations best!

    Standard
    Advanced
    For whom?
    For organizations which want to learn how to solve an occurring problem, but want to implement the solution themselves
    For organizations which expect a full solution to the problem, from consultation to implementation
    What does it include?
    • Support 8x5 (8 hours on business days)
    • Response time: 4 hours, 8AM-6PM
    • Office 365 experts available
    • Support via mail and telephone
    • Remote support available
    • Basic help with service configuration
    • Webinars dedicated to new Office 365 functions
    • Unlimited support 24x7x365 (all year long)
    • Response time: 4 hours, 24 hours a day
    • Steadily available Office 365 experts
    • Support via mail and telephone
    • Dedicated TAM (Technical Account manager)
    • Service management and administration
    • Webinars dedicated to new Office 365 functions
    • Consulting, consultancy with regard to user management, Exchange Online and Skype for Business Online
    Why is it worth it?
    • Quick access to information on how to resolve issues with your services
    • Everyday work is facilitated, minimizing the risk of downtime
    • Each issue is resolved immediately
    • Everyday work is facilitated, minimizing the risk of downtime
    • You focus on developing your business, we take care of the technical aspect
    How much is it?
    £59.00 license/1 year
    £9.00 license/1 month
    £2,200.80 license/1 year
    £183.40 license/1 month

    FAQ

    During which hours is the technical support available?
    Depending on the selected plan, support is provided Monday to Friday 8AM-6PM (Standard) or 24 hours a day throughout the year (Advanced).
    In which languages is the technical support available?
    We provide technical support in Polish and in English. During business hours you may contact experts speaking both Polish and English. During the nighttime (10PM-6AM) only English-speaking experts are available.
    Is it necessary to purchase support to get technical support?
    The license fee includes basic care, as a part of which all service availability issues are resolved. The extended support plan is included in the Standard and Advanced plans.
    What does free support cover?
    - Dedicated communication channels (email address and phone number).
    - Guaranteed response on the next business day.
    What can I report within free support?
    With technical support you can also report any irregularities concerning service availability and issues related to payments, orders and invoices.
    Why should I choose paid support?
    Paid support affects the better functioning of the company in a real way. Faster reactions from certified experts when a problem occurs and when delays may still be avoided cannot be overestimated. Extended support provides you with access to expert help exactly when you need it. Additionally, you receive a set of tools and webinars which allow you to take full advantage of your plan. The Advanced plan also includes a dedicated TAM (Technical Account Manager) at your disposal.
    A real life example: imagine one of our clients trying to send an email to one of his vital foreign partners sometime before midnight. The case was urgent, but due to technical problems, the message was stuck in drafts. After several attempts, he contacted the Advanced plan support team. The issue was resolved withing 15 minutes. Without extended support, immediate assistance would not have been possible and the company would have suffered significant losses.
    Another example concerns another of our clients, who transitioned to Office 365 from an on-premise mail system, which often failed to operate as it should have. Administration and maintaining the appropriate security level was especially troublesome. Owing to Office 365 with Advanced support plan, issues are much scarcer and if they occur at all, they are resolved immediately.
    Technical support means more than help during a crisis. Our certified engineers ensure that everyone takes full advantage of the capabilities of their plan. To that end, we provide you with news regarding Office 365, tips on how to optimize its usage and organize webinars, where we show you what you can do better.
    Does technical support include additional benefits?
    Technical support means more than help during a crisis. Our certified engineers ensure that everyone takes full advantage of the capabilities of their plan. To that end, we provide you with news regarding Office 365, tips on how to optimize its usage and organize webinars, where we show you what you can do better.
    Which Office 365 plans can be covered by technical support?
    Technical support covers the Office 365 Business Essentials, Business, Business Premium, Enterprise E1, Enterprise E3, Enterprise E5 and ProPlus Enterprise F1 plans. It can also be used in Microsoft 365 Business, Microsoft 365 E3, Microsoft 365 E5 and in Exchange Online, Intune and Enterprise Mobility + Security.
    How do I contact support?
    Regardless of the chosen plan, you will receive a phone number and an e-mail address. Moreover, the Advanced plan also includes a dedicated TAM (Technical Account Manager).
    What do I have to provide when reporting a problem?
    In order to facilitate the management of your request, please provide your phone number, e-mail address and the name of the configured Microsoft domain.
    Am I entitled to support if I am using the trial version?
    Yes, you can still contact us if you are using the trial version. Please contact your account manager.
    Who in my organization can contact support?
    Anyone with appropriate technical knowledge to present the problem. It's advisable to designate a person entitled to such contact.
    Can I use two-step factor? (e.g., task authorization via phone call)
    Yes. Usually in the case of changes, such as resetting passwords or modifying services, we will call you on the number entered in the system in order to authorize these changes.
    How to purchase support?
    If you are a new customer, you can choose a technical support plan with the purchase of any of the Office 365 plans or contact our sales department (phone: +44 20 3666 5808, e-mail: office365@senetic.co.uk). If you are already our customer, please contact your account manager.
    How to upgrade support?
    Upgrading to a higher plan is simple: contact our sales department by calling the phone number: +44 20 3666 5808 or by emailing us: office365@senetic.co.uk
    What happens once support expires?
    Once the support included in the Standard and Advanced plans lapses, you will still be entitled to basic technical support. We will contact you in advance regarding the extension of support.
    Stay in touch!
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